Shareholders, financial analysts and providers of capital

Information transparency and timeliness characterize the relationship between Terna and its institutional and individual investors. Specifically, the Investor Relations Department interfaces with market operators and the Corporate Secretary Department with retail investors.

Retail investors can contact the Company by phone at (+39) 06-8313.8136 and (+39) 06-8313.8359 and by e-mail at: azionisti.retail@terna.it.

For institutional investors, the phone numbers are (+39) 06-8313.8106 and (+39) 06-8313.9041 and the e-mail address is investor.relations@terna.it.

To further facilitate dialogue with its investors, Terna activated a dedicated Investor Relations Section on its institutional website, www.terna.it, which offers everyone interested the opportunity to be promptly updated on the Company’s economic results and strategic objectives. The section provides financial information (financial statements, half-year and quarterly reports, sustainability reports, presentations to the financial community), data, and updated documents of interest to most shareholders (press releases, composition of the corporate bodies, the Bylaws and shareholders’ meeting regulations, documents and other information regarding corporate governance, the Code of Ethics, the Organizational and Management Model pursuant to Legislative Decree 231/2001). In addition to the complete documentation produced by the Company also in an interactive version, web streaming also enables visitors to the site to follow the conference calls organized both when the Company’s results (quarterly, half-year, and annual) are published and when significant extraordinary transactions take place. Live participation in these events through the two channels exceeds on average fifty connections, including the analysts who follow Terna’s shares and publish studies.

During 2011, retail investors made 29 e-mail requests (23 in 2010, 29 in 2009). The requests regarded dividends and interim dividends, the related policy and the right to receive dividend payments as well as the documentation for shareholders’ meetings.

During Terna’s 2011 annual Shareholders’ Meeting and throughout all the period that was strictly functional to its being in session, the Company has made available to all entitled shareholders a certified email (Posta Elettronica Certificata – PEC) for receiving documents and any questions regarding the Shareholders’ Meeting and the items on the agenda.

The Corporate Social Responsibility Department maintains relations with sustainability rating agencies and, in collaboration with the Investor Relations Department, with analysts and investment managers providing them with the information necessary to assess the Company’s ESG performance. In 2011, the following organizations requested and obtained information: Carbon Disclosure Project, ECPI, EIRIS, Etica Sgr, Goldman Sachs, Natixis, SAM – Sustainable Asset Management, Sustainalytics and Vigeo.